Nombre comercial: HOTEL COMA
N.º de registro de comercio: 903688 X
Business purpose: HOTELS AND MOTELS WITH RESTAURANTS
Privacy Policy
In compliance with the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the following general information data for this website is provided.
OBJECT
These general conditions (hereinafter, the “General Conditions”) regulate the use of all services on this website (hereinafter, the “Portal”) that GRUP COMA SL makes available to Internet users.
Simply using the Portal implies full and unreserved acceptance of these General Terms and Conditions, which may be modified by GRUP COMA SL at any time. Users are also subject to any specific terms, notices, or instructions provided to them regarding particular content or services, provided they do not conflict with these General Terms and Conditions.
USER INFORMATION
GRUP COMA SL is the Data Controller of the User’s personal data and informs that this data will be processed in accordance with current regulations on the protection of personal data, Regulation (EU) 2016/679 of 27 April 2016 (GDPR), relating to the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
In accordance with Article 13 of the GDPR, the following is expressly, precisely and unequivocally informed:
Basic information on Data Protection
- Responsible party: GRUP COMA SL
- Purpose: To manage customer reservations.
- Legal basis: Consent of the interested party and customer registration.
- Recipients: Personal data will not be transferred to third parties, except with legal obligation or prior consent of the interested party.
- Rights: Access, rectify and delete data, as well as other rights, as detailed in the additional information.
Who is responsible for processing your data?
- Identity: GRUP COMA SL
- CIF: L-703477-X
- Postal address: HOTEL COMA, Camp de la Tenada, AD300 Ordino
- Telephone: +376 736 100
- Email: hotelcoma@hotelcoma.com
For what purpose do we process your data?
Web Clients
When you make a reservation through our website, the information you provide will be used to process, ship, and invoice the services you have booked. To make an online reservation, each customer voluntarily provides their personal information (name, surname, address, telephone number, billing information, and payment method), which must be truthful and accurate.
Newsletter / Commercial communications
When you give us your consent in accordance with Article 21 of the Law on Information Society Services, we will use your identification and contact details to send you information about website updates, industry news, as well as promotions and offers for our products and services.
Promotions are subject to product availability and specific conditions. For any questions, please contact our Customer Service Department.
Contact form
Personal data submitted through the contact forms will be used solely to address your inquiry. The information collected is limited to identification, contact details, and data related to the nature of your request.
Regarding automatic browsing information, we recommend consulting our Cookie Policy.
Social networks
Through our website, you can access social media platforms such as Facebook, Twitter, and Instagram, which are open to all users. These platforms are independent of our website and visible to all their users, and are governed by their own privacy policies. GRUP COMA SL does not own these social media accounts.
We process the information provided by interested parties in order to manage the delivery of requested information and to provide offers of products and/or services of interest. A commercial profile may also be created, but no automated decisions will be made based on this profile.
How long will we keep your data?
The data will be kept as long as there is a mutual interest in maintaining the purpose of the processing and, when they are no longer necessary, they will be deleted applying appropriate security measures to guarantee their anonymization or total destruction.
What is the legal basis for processing your data?
Consent of the interested party
Consent is requested to manage bookings and respond to inquiries made through the contact form or email. Withdrawing consent will not affect the provision of contracted services.
Legitimate interest
The processing may also be based on the legitimate interest of GRUP COMA SL to improve the quality of services, carry out statistics, surveys or market research.
To whom will your data be communicated?
GRUP COMA SL may communicate data to companies that provide services necessary for the management of reservations and the relationship with the client, acting as data processors.
In particular:
- WITBOOKING: The company responsible for the booking engine. It is recommended to consult their privacy policy at https://www.witbooking.com/policy.
Likewise, the data may be communicated when there is a legal obligation.
What are your rights?
- Acceso: Confirmar si se están tratando sus datos personales.
- Rectification: Request the correction of inaccurate data.
- Deletion: Request the deletion of data when it is no longer needed.
- Opposition: To oppose treatment on personal grounds.
- Restriction of processing: In the cases provided for in Article 18 of the GDPR.
- Portability: To receive your data in a structured electronic format and transmit it to another controller.
Service channels
- Email: hotelcoma@hotelcoma.com
- Postal address: Carrer del Camp de la Tanada, AD300 Ordino, Andorra
- Telephone: +376 736 100
To exercise your rights, you must attach a copy of your ID card or equivalent document. Exercising these rights is free of charge.
What avenues for complaint exist?
Those concerned may file a complaint with the competent Data Protection Supervisory Authority through www.agpd.es.
Cancellation and refund policy
Reservations made through this website are guaranteed by credit card (only VISA and MASTERCARD are accepted). Failure to check in or cancellation outside the indicated timeframe will result in an automatic charge equivalent to one night’s stay, except for non-refundable offer reservations, in which case the total cost of the stay will be forfeited.
If a charge has been made and the cancellation is made within the established period, the amount will be fully refunded to the user.
Jurisdiction
In the event of a claim between the parties, it will be submitted to the courts of the Principality of Andorra.
